Terms & Conditions

Copyright

These web photographs are low resolution images for proofing purposes only. Any reprints you order are individually adjusted for colour and tone.

We respectfully remind you that any unauthorised capture or copying of these images by whatever means is a criminal offence under the Copyright, Design & Patent Act 1988. Our server logs all site activity and we have no option than to prosecute in cases of copyright abuse.

Postage and packing will be calculated at cost and added to your order at the checkout. Worldwide postage is charged at an additional £5 per order. We pride ourselves on our customer satisfaction and therefore offer a no quibble guarantee on all our products and services. Orders are usually dispatched within 2 weeks. Please let us know if the prints are to be gift-wrapped or are required by specific dates using the additional information box when you place your order.

Email us anytime or ring us on +44 (0) 208 759 5806 during office hours (09.00hs to 17.00hs UK time) if you would like advice or help in placing your order.

Print sizes

We will supply photographs that are cropped to create the most pleasing image, unless a specific size is requested. Any image can be printed to exact dimensions if required. 10″ x 10″, 10″ x 8″, 10″ x 7″ are all supposedly standard sizes. There are occasions when a picture works best at a given ratio. We will print it that way unless requested otherwise. Quantities and sizes can be altered at any time from the order summary page.

Print Quality

All our prints have been hand assessed and produced using the finest materials. They are true photographic prints made on light sensitive paper that has undergone wet processing. If an image is shown in black and white but you would like colour please just ask for it in colour using the additional information panel and visa versa.

General

We pride ourselves on customer satisfaction and we endeavour to get things right. That means we do our best to ensure the photographs we send you are the right ones and that the packaging is appropriate. If in any circumstance this is not the case, please let us know, and we will do our very best to rectify the situation. Should we make a mistake, we will put it right at our expense. Please do give us as much information as you can to help us satisfy your needs entirely. Please let us know if the prints are to be gift wrapped or required by specific dates using the additional information box when you place your order. Email us anytime or ring us on +44 (0) 208 759 5806 during office hours (09.00hs to 17.00hs Monday to Friday UK time) if you would like advice or help in placing your order.

Payment Options

We accept payment by cheque in UK Pounds sterling, made payable to East West Photography Limited, or by debit or credit cards noted on the payment screen. Our site is secure, but if you would prefer not to enter your card details on our website, please telephone us. If you are ordering goods from a non-UK location, we will strive to provide the same high standard of service to you. Please note that if you pay by card, your card will be charged in Pounds Sterling, and the currency conversion will be done by your card provider. You are responsible for all charges resulting from the shipping and importation of goods into your region. We will label the parcel as printed paper for customs purposes.
We will endeavour not to request payment authorisation from your chosen card until we are ready to despatch your order. In the case of cheques, we will not dispatch your order until your cheque has been cleared.

Guarantees

As per current English Consumer Protection law.Your Right To Cancel: You have 2 days in which to cancel your order for albums or reprints. We action the printing and album ordering on day 3 and aim to have all reprint orders dispatched by day 14. All our albums are hand made for each order, and are usually with us within 6 weeks. We therefore aim to have albums dispatched within 8 weeks of the original order. If for any reason you are not entirely satisfied with you order, or our service, then you are entitled to a full refund of all monies paid.

Complaints

Please address any complaints to East West Photography either by Email or telephone +44 (0) 208 759 5806 09.00hs – 17.00hs Mon – Fri Standard UK call rates apply. We endeavor to respond to any complaint within 24 hours.
Privacy: East West Photography will store your name and order details on private internal database. These details WILL NOT be made available to companies or individuals outside of East West Photography. Should you wish to have your details removed from our database, please advise us in writing at [email protected]